Privacy Policy

At EcomNexis, we value your privacy and are committed to handling your information responsibly. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you interact with our website, contact our team, or use our services.

By using our website or communicating with us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, as well as certain information that is collected automatically through your use of our website.

Information you may provide directly

This may include:

• your name
• email address
• phone number
• business name
• marketplace or store details
• billing information
• message content
• any other information you choose to share through forms, inquiries, consultations, or support requests

Information collected automatically

When you visit our website, we may automatically collect limited technical information such as:

• IP address
• browser type
• device type
• operating system
• referring pages
• pages visited
• date and time of visits
• general usage activity

2. How We Use Your Information

We may use your information to:

• respond to inquiries and support requests
• communicate with you about our services
• review project fit and service needs
• process payments or invoices where applicable
• improve our website, communication, and service experience
• maintain internal business records
• protect against fraud, misuse, or unauthorized activity
• comply with legal or operational obligations

3. Cookies and Website Analytics

Our website may use cookies, log files, and similar technologies to understand visitor activity, improve website performance, and enhance user experience.

These tools may help us understand:

• which pages are visited most
• how visitors move through the website
• browser or device preferences
• general traffic trends

You may choose to disable cookies through your browser settings, although some parts of the website may not function as intended.

4. How We Share Information

We do not sell your personal information.

We may share limited information only in the following circumstances:

• with trusted service providers who help us operate our website, communications, payment processing, scheduling, or other business functions
• where disclosure is required by law, regulation, legal process, or government request
• to protect our rights, safety, website, users, or business operations
• in connection with a business transfer, merger, acquisition, or sale of assets, if applicable

5. WhatsApp and Communication

If you provide your phone number or contact details, we may communicate with you through channels such as email, phone, or WhatsApp for purposes related to:

• inquiries
• project updates
• service communication
• support responses
• important business-related follow-ups

We do not share your contact information with third parties for unrelated marketing purposes.

6. Data Security

We take reasonable administrative, technical, and practical measures to help protect your information from unauthorized access, misuse, disclosure, or loss.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services and Links

Our website or services may involve third-party tools, platforms, or links, including marketplace platforms, payment processors, schedulers, analytics tools, communication providers, or external websites.

We are not responsible for the privacy practices, policies, or content of third-party websites or services. We encourage you to review their privacy policies separately where relevant.

8. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of information, where appropriate
• opt out of direct marketing communications where applicable

To make a privacy-related request, you may contact us using the contact details below.

9. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will review the matter promptly.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, or business practices.

Any updated version will be posted on this page with the revised effective date. Continued use of our website after changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at: